WEBSITE FIXES & ONGOING CARE

Fix what matters.
Keep moving forward.

Choose a focused repair or an ongoing support arrangement around your website, the people who use it and the work it needs to do.

Tell us what needs fixing Discuss ongoing care

Written scope and quotation before work begins. Platform, access and third-party dependencies reviewed first.

CHOOSE YOUR NEXT STEP

The right level of help.

Start with the current problem. We will confirm the work, responsibilities and price before an engagement.

01 / FIX

Focused website repair

For a specific broken journey, layout issue or technical problem.

  • Reproduce and confirm the reported issue
  • Agree a defined repair scope and quotation
  • Test the affected journey after the change
  • Provide a change summary and handover
Scope to agree

Rebuilds, redesigns and unrelated issues are scoped separately.

Request a fixes proposal
02 / CARE

Planned website care

For a website that needs clear ownership after launch.

  • Agree an update and compatibility-check plan
  • Define backup ownership and restore-check arrangements
  • Review availability and key enquiry journeys
  • Receive an agreed maintenance and action summary
Scope to agree

Hosting, licences, third-party outages and new features are included only when explicitly agreed.

Discuss a care plan
03 / IMPROVE

Care with planned improvements

For a business that wants support and a prioritised improvement roadmap.

  • Review current customer journeys and priorities
  • Agree a recurring improvement allowance and backlog
  • Plan releases with suitable checks and rollback
  • Review progress against agreed business measures
Scope to agree

Capacity, response windows and out-of-hours support are confirmed in the proposal.

Plan ongoing improvements
A CLEAR START

Send a link.
Explain the priority.

Tell us the website address, what happens now, what you expected and whether the issue affects enquiries or day-to-day operations. Share access securely after we agree the next step.

Describe your website issue

What happens after your message?

  1. We review your description and ask for any missing context.
  2. We agree whether diagnosis, a focused fix or broader discovery is useful.
  3. You receive a written scope, exclusions and quotation before work starts.
  4. Support responsibilities and the next review are agreed at handover.
BEFORE YOU COMMIT

Questions worth clearing up.

Can you help with a website another team built?

We can review the platform, code access, hosting and relevant licences first. We will explain what can be supported and any constraints before proposing work.

Is there a fixed monthly price?

Pricing depends on the platform, support scope, agreed capacity and response arrangements. The proposal states the price, inclusions, exclusions and review terms.

Can you guarantee an immediate fix or 24-hour support?

Response windows and emergency coverage require an explicit support agreement. A website enquiry does not create an emergency support commitment.

Will you replace the whole website?

We first assess whether targeted improvements can address the requirement. A rebuild is proposed only after reviewing the relevant constraints and alternatives.

YOUR NEXT STEP / A CONVERSATION

A focused repair, or a longer-term care plan?

Share your website, the issue or priority, and the support you need. We will confirm what needs checking before proposing a scope.

Send us your brief Request a discovery call One enquiry form. A personal reply from the team.