Insights

Better questions.
Better digital products.

Practical perspectives for founders, product teams and businesses making their next technology decision.

Do you need an AI chatbot, or a better workflow? — illustrated guide
AI & automation

Do you need an AI chatbot, or a better workflow?

Choose a conversational assistant or structured automation by examining the work, not the interface.

2 min read
RAG explained: helping AI answer from your documents — illustrated guide
AI & automation

RAG explained: helping AI answer from your documents

What retrieval-augmented generation does, where it helps and why source quality still matters.

2 min read
How to tell whether an AI pilot is worth continuing — illustrated guide
AI & automation

How to tell whether an AI pilot is worth continuing

Define a baseline, measure the complete task and agree a decision before a pilot begins.

2 min read
Human review in AI products: make approval meaningful — illustrated guide
AI & automation

Human review in AI products: make approval meaningful

Help reviewers compare evidence, correct mistakes and approve a specific result.

2 min read
Prompt injection: why an AI assistant needs boundaries — illustrated guide
AI & automation

Prompt injection: why an AI assistant needs boundaries

Understand untrusted instructions and the practical importance of constrained tools.

2 min read
The AI costs that do not appear on a token bill — illustrated guide
AI & automation

The AI costs that do not appear on a token bill

Budget for review, evaluation and operations as well as model usage.

2 min read
AI document extraction: design for exceptions — illustrated guide
AI & automation

AI document extraction: design for exceptions

Keep extracted fields connected to evidence and make unresolved documents visible.

2 min read
AI agents or workflows: how much freedom is useful? — illustrated guide
AI & automation

AI agents or workflows: how much freedom is useful?

Decide how much autonomy a feature needs before connecting it to business tools.

2 min read
Is your knowledge base ready for an AI assistant? — illustrated guide
AI & automation

Is your knowledge base ready for an AI assistant?

Check source ownership, freshness and permissions before adding conversational search.

2 min read

Showing 46–54 of 68 insights

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