Insights

Better questions.
Better digital products.

Practical perspectives for founders, product teams and businesses making their next technology decision.

An AI support assistant should know when to hand over — illustrated guide
AI & automation

An AI support assistant should know when to hand over

Keep customers informed and give human support the context needed to continue.

2 min read
What actually changes the cost of a mobile app? — illustrated guide
Mobile development

What actually changes the cost of a mobile app?

Compare app proposals by journeys, integrations and operating responsibilities.

2 min read
App onboarding: reach value before asking for everything — illustrated guide
Mobile development

App onboarding: reach value before asking for everything

Reduce first-use friction with contextual information requests and recoverable steps.

2 min read
Offline app design starts before the connection disappears — illustrated guide
Mobile development

Offline app design starts before the connection disappears

Plan local data, queued actions and conflict handling as one complete journey.

2 min read
Push notifications people have a reason to keep — illustrated guide
Mobile development

Push notifications people have a reason to keep

Connect every notification to a useful event, a preference and a destination.

2 min read
App-store preparation is part of development — illustrated guide
Mobile development

App-store preparation is part of development

Arrange accounts, review materials and rollout responsibilities before submission week.

2 min read
Mobile accessibility: test the task, not just the colours — illustrated guide
Mobile development

Mobile accessibility: test the task, not just the colours

Check real journeys with assistive technology, larger text and alternative interactions.

2 min read
Account recovery deserves as much design as sign-in — illustrated guide
Mobile development

Account recovery deserves as much design as sign-in

Plan lost devices, expired links and safe escalation before users need them.

2 min read
Mobile analytics: measure decisions, not everything — illustrated guide
Mobile development

Mobile analytics: measure decisions, not everything

Choose events that explain whether people can complete the core product journey.

2 min read

Showing 55–63 of 68 insights

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